Are you struggling to understand or pay your utility bills?
Depending on your circumstances we may be able to help you by:
- giving advice on energy efficiency measures
- getting the best deal and tariff
- checking for financial support available
- maximising income and offering a benefits check
- helping you sign up to energy schemes
- offering onward referrals and support
If you are in urgent need of help and have a prepayment meter we may be able to provide a gas or electric top up voucher after checking your eligibility.
Other Useful Organisations
Simple Energy Advice
Simple Energy Advice have tips and guidance on energy efficiency measures and improvements to your home, and also tips to help reduce your energy costs. They have a quick efficiency calculator and information about grants to help you if you’re struggling.
Phone: 0800 444202 Mon-Fri 8am-8pm, Sat-Sun 9am-5pm
Turn 2 Us
Turn 2 Us have a helpful grant search tool to see if extra support is available for you. You can see if your energy supplier has a grant fund or whether you can get help with the cost of energy efficiency measures.
Money Saving Expert
For up-to-date information on changes in the energy market, simple explainers and guidance on bills. Martin Lewis’ Money Saving Expert also has guides on meters, energy efficiency measures, the price cap, switching tariffs and more.
Ofgem
Ofgem is the official regulator for the energy industry. They set the guidelines and rules that energy companies have to follow. Their website has lots of information about energy including: complaints, meters, understanding your bill, power cuts and getting help if you’re struggling with costs. If your supplier goes out of business, Ofgem will publish important information on what to do next.
