Work With Us

I’ve grown up in Luton and have been through school and college here. I started volunteering when I was at college as a way to boost my CV. That was in 2022. I’ve been part of Citizens Advice Luton since that time, first as a volunteer Receptionist then moving into my paid role as Receptionist/Administrator. I’m often the first point of contact, helping to make people feel welcomed and supported from the moment they reach out. I’m proud to play a part in a team that makes a real difference in people’s lives every day.

I have been part of Citizens Advice Luton since September 2023, initially joining as a General Adviser. In this role, I developed experience across multiple service channels, supporting clients through face-to-face appointments, telephone consultations, and email correspondence.

After a year, I progressed into the role of General Advice Session Supervisor, a position I continue to hold. This opportunity has enabled me to take on greater responsibility, including overseeing advice sessions, supporting colleagues and helping to ensure that clients receive a high standard of service.

Working at Citizens Advice Luton has given me the privilege of supporting individuals from across the Luton community with a wide range of matters including benefits, housing, energy, and other essential areas. The role is both challenging and rewarding and carries a commitment to achieving the best possible outcomes for clients.

The organisation benefits from a diverse and inclusive workforce where staff bring a variety of perspectives and experiences. There is a strong collective commitment within the team to go above and beyond in supporting clients ensuring that everyone who seeks advice is treated with respect, understanding, and professionalism.

I have been working in the CAL debt team since 2025, and during this period I have developed a strong understanding of the support we provide to our clients. I chose to work for CAL because I wanted to be part of an organisation that makes a real difference in people’s lives, particularly in helping individuals navigate financial difficulties and challenging circumstances. What I value most about working here is the opportunity to support vulnerable clients, the variety of cases we handle, and the sense of purpose that comes with helping people find practical solutions. I also appreciate the supportive team environment and the ongoing learning that comes with the role.

I’ve been working at Citizens Advice Luton since 2025 as an Adviser and it has been a very rewarding experience thus far. I chose to work here because I’ve always wanted to be in a role where I’m actually helping people in real situations, not just doing a job for the sake of it. Working here has shown me how much of a difference proper advice and support can make to someone’s life, especially when they need it the most. The best thing about working here is the team – everyone is supportive, knowledgeable, and genuinely wants you to grow. I can honestly say that I learn something new every day, while building my confidence in dealing with complex cases. It’s a challenging role, but that is why I enjoy it.

I have been working at CAL since Spring 2025 as the cleaner for the department. Working for CAL has been a good experience for me. I have found all the staff that I have come into contact with very friendly and respectful. I chose to work at CAL because it was in the town centre and very convenient to get to and CAL has been a help to me in the past when having to deal with my Housing and Council Tax issues.

The three main things I have found that makes me feel a part of the team are:
1. The trust they have in me to do the job to the best of my ability.
2. The way they involve me in all their events and celebrations.
3. Most of all, the way that my manager and supervisor take the time to thank me for the work I do whenever they get the opportunity to.

I’m very content working at CAL and hope to continue to work there. I am very thankful that they took me on.

I have been at CAL since 2019. I started as an Adviser and have progressed into a Supervisor role. I started with the simple expectation of helping people. In reality, it has given me far more than that with the opportunity to develop, grow and rise to challenges. No two days are ever the same. We encounter different people and different issues every day. We meet people at some of the lowest points in their lives—when they feel helpless or ready to give up—and sometimes we are able to help them see things differently, even within a single appointment or a drop-in session.

Of course, it isn’t always that straightforward. That’s why we continue to adapt how we work, striving to reach as many people in Luton as possible and constantly reviewing our approach.

Our staff and volunteers are essential to everything we do—they are the backbone of our day-to-day work and as a team we support each other to keep doing what we do. It’s good to be part of it.