Every day people from across Luton come to us for help.

Our focus is not just on temporary respite, but empowering people, helping them move forward to a point of stability and security.

We take a holistic approach so that we can resolve inter-connected problems, rather than purely dealing with single issues. Our help can transform people’s lives.

Everything we do – and the way we work – benefits individuals and society.

Whatever the issue, we can help you find a way forward.

Last year Citizens Advice Luton helped 9,258 individual clients with over 26,000 issues.

Our impact in 2024-2025

£2,434,498

in savings to government and public services

£28,124,502

in wider economic and social benefits

£7,274,701

in value to people we help

£22,877,327

of public value in terms of better mental health and well-being

The difference we made in 2025

Over 600 vouchers given for essential support like food, hygiene packs, gas and electric top ups, kid’s clothing, water credit and SIM cards

More than 1750 people assisted with benefit issues and entitlement

We helped 120 clients with in depth debt casework managing over £170,000 in write offs or affordable repayment arrangements

Nearly 700 people helped find a way forward with housing problems

What people say

97%

of clients would recommend our service to others

92%

say they wouldn’t have been able to solve their problem without our help

85%

were less stressed as a result of our help

97%

said it was easy to access our service

“The person who took care of sorting out my problem was an angel. I'm really grateful for what she did for me and my kids. A big thanks from the bottom of my heart.”

“Advice, customer service and advocacy work and staff all excellent. Very helpful, polite and competent.”

“CAL was very helpful and they offered an appointment next day. I found everyone very compassionate with great listening skills and patience - due to my memory problems I had to repeatedly ask for clarification, which they happily agreed.”

“Very helpful! 10/10 customer service.”

“I was so sad and worried before. After I saw and spoke with CAL I felt better, more relaxed and empowered to resolve my debt.”

“Amazing staff - thank you for all your help!”

“The support at the end of the phone has helped. Sometimes just being guided and having confirmation of what you think you know is what you need. Many thanks to the lovely supportive adviser.”

“Excellent communication and kind treatment, resolving most of my problems.”

Financial value

£1,650,000 total income gain for clients

£28,124,502 in wider economic and social benefits

£199,964 annual value of volunteer contribution

For every £1 invested in us, £10.62 is generated for those we help